Services
Ongoing Support & Maintenance
Expert website maintenance on your terms.
Website Maintenance and Support
Support for Every Stage of Your Website
We understand that every business has different technical needs. Our Website Support and Maintenance service is designed to be as hands-on as you need it to be, ensuring your site remains secure, fast, and functional.
Ongoing Website Maintenance Plans
Keep your website updated, monitored, and working reliably with flexible support from experienced WordPress developers.
Choose on-demand assistance or an ongoing maintenance plan based on your website, activity level, and technical needs.
On-Demand
Perfect for businesses that need assistance only when specific updates or fixes are required. You get expert help exactly when you need it.
Essentials
Monthly maintenance for small business and informational websites that need routine software updates, backup verification, security checks, and basic technical oversight.
Growth
Maintenance every two weeks for active and growing websites that need regular updates, performance reviews, and security checks.
Advanced
Weekly maintenance for high-traffic, ecommerce, membership, or business-critical websites. Includes daily cloud backups, proactive monitoring, and priority technical support.
OUR MAINTENANCE PROCESS
What We Check During Maintenance
During scheduled maintenance visits, we do more than install updates. Based on the selected plan, we review key areas that may affect the website’s reliability, security, and functionality.
- Backup Verification: We confirm that a current backup is available before making significant software changes.
- WordPress Software Updates: We review available WordPress core, theme, and plugin updates and consider known compatibility concerns before applying them.
- Security and Dashboard Review: We review dashboard notices, security alerts, unusual activity, and available malware scan results.
- Post-Update Testing: After updates, we check important pages and core website functions for visible errors or software conflicts.
- Website Health Review: Depending on the selected plan, we review forms, uptime, certificates, storage, performance concerns, and other technical indicators.
What May Require a Separate Estimate?
Maintenance plans cover the routine services listed in your agreement. Larger changes or existing problems may require a separate scope and estimate.
Examples include:
- New pages or page redesigns
- New custom features
- Ecommerce setup or major changes
- Hosting migrations
- Malware removal from an already compromised website
- Major accessibility remediation
- Large content-entry projects
- Search engine optimization campaigns
- AI visibility strategy and implementation
- Third-party software, hosting, or license costs
- Repairs to unsupported themes or plugins
Small website changes may be included when stated in the selected plan or service agreement.
Frequently Asked Questions
Can you maintain a website you did not build?
Yes. We can review and maintain existing WordPress websites, including inherited and older websites. An initial assessment may be required before ongoing maintenance begins.
Do I need an ongoing maintenance plan?
No. On-demand support is available for occasional updates, repairs, and technical problems. An ongoing plan is more appropriate when your website needs scheduled attention or plays an important role in your daily operations.
Are website changes included in maintenance?
It depends on the selected plan. Minor website support may be included, while larger content, design, or development requests may require a separate estimate.
Do I have to move my website to your hosting?
Not necessarily. We can work with many established WordPress hosting providers as long as the hosting environment gives us the access and tools needed to maintain the website properly.
Does maintenance guarantee that my website will never be hacked?
No provider can guarantee that a website will never experience a security incident. Regular updates, monitoring, backups, and secure practices can reduce risk and make recovery easier.
What happens if an update causes a problem?
We review the issue, identify the source of the conflict, and determine the safest next step. Depending on the situation, this may involve restoring a backup, rolling back an update, replacing unsupported software, or providing an estimate for additional repairs.
Is emergency website support available?
Emergency assistance may be available based on the problem, current capacity, and the selected maintenance plan. Priority support is provided according to the terms of the client’s agreement.
How often will my website be maintained?
The frequency depends on the selected service:
Essentials: monthly
Growth: biweekly
Advanced: weekly
On-Demand: when support is requested
Find the Right Level of Website Support